Effective date: 30 July 2026
Policy version: 2026-07-30-v1
This Refund & Cancellation Policy applies to Premium plans, subscriptions, credits, digital downloads and paid tool access offered through BestWallpapers.net and the BestWallpapers app. It forms part of the Terms of Use.
1. General rule: subscription payments are non-refundable
Except where mandatory law or the payment platform requires otherwise, subscription payments are final and non-refundable. Cancelling stops future renewal charges; it does not refund or prorate the current paid billing period. You normally retain the paid benefits until the end of that period.
We do not provide refunds merely because you changed your mind, did not use the Service, forgot to cancel before renewal, no longer want the benefits, or experienced a limitation or compatibility requirement that was clearly disclosed before purchase.
2. How to cancel
- Website subscription: use the subscription or order-management link in your BestWallpapers/WooCommerce account. If that link is unavailable, contact support@bestwallpapers.net before the next renewal date.
- Google Play: cancel through Google Play’s subscription centre. Deleting the app or your BestWallpapers account does not cancel a Google Play subscription.
- Apple App Store: cancel through Apple’s subscription settings. Deleting the app or your BestWallpapers account does not cancel an Apple subscription.
A cancellation is effective when confirmed by the payment provider. We are not responsible for a later renewal if you did not complete the provider’s cancellation process, except where applicable law provides otherwise.
3. One-time packages, credits and digital content
Except where required by law, one-time packages, purchased credits, digital downloads and paid tool sessions are non-refundable once the credits, entitlement, download or service have been delivered, used or made available after the required request for immediate supply.
Purchased credits are not money, cannot be exchanged for cash and are not transferable. A delivered AI or motion result may consume the displayed credits even if you decide not to use it. A server job that our records confirm failed before delivery may be retried or have its credits restored; a credit restoration is not a cash refund.
4. Exceptions required by law or platform rules
Nothing in this Policy limits a mandatory right or remedy. A refund, price reduction, repair, replacement, restoration of access or other remedy may be available when required by applicable law or the payment platform, including where:
- the charge was unauthorised or duplicated;
- the paid content or service was not delivered;
- the paid content or service is materially defective, unavailable or not as described and cannot be corrected within the legally required period;
- a statutory cooling-off or withdrawal right still applies and has not been validly lost or waived;
- Google Play, Apple, Stripe, a card network or another authorised payment provider issues or requires a refund under its binding rules;
- local law requires immediate cancellation or a prorated refund in the user’s country.
Where a defect can lawfully be corrected, we may first restore access, correct the credit balance, replace the affected content or reperform the service before a price reduction or refund is due.
5. Withdrawal rights and immediate supply
Consumers in some locations have a statutory period to withdraw from a distance contract. Digital content, credits and immediate digital access may be supplied before that period ends only after the consent and acknowledgement required by applicable law. Once supply begins or is completed under those conditions, the withdrawal right may be affected or lost.
Different rules may apply to an ongoing digital service or subscription. If mandatory law gives you a withdrawal right, legal guarantee or remedy that cannot be waived, this Policy does not remove it.
6. Store purchases
Google Play and Apple control the refund interface and may decide or issue refunds under their own policies and applicable law. A store-issued cancellation or refund is not final for BestWallpapers access until the store transaction status is received and verified by our server.
If a store refunds or reverses a purchase, the related credits, subscription time and Premium entitlements may be removed. Upgrades, downgrades and prorated store adjustments follow the store’s rules.
7. Refund and cancellation requests
Send direct website requests to support@bestwallpapers.net and include:
- the BestWallpapers account email or username;
- the order or store transaction reference;
- the purchase date and product;
- a concise explanation and any evidence of duplicate, unauthorised, defective or failed delivery.
Do not send full card numbers, passwords or unrelated identity documents. We may request proportionate verification before discussing an order.
8. Refund effects
A full refund ends the corresponding paid access and permits us to revoke unused credits and entitlements. A partial refund may result in a proportionate adjustment. If refunded or charged-back value has already been consumed, we may restrict purchases, suspend paid access or offset the consumed value to the extent permitted by law.
9. Chargebacks and abuse
Please contact support first so we can investigate a delivery, cancellation or account-linking problem. Fraudulent, repetitive or abusive refund or chargeback activity may lead to entitlement reversal, purchase restrictions or account suspension.
This does not prevent a legitimate chargeback, good-faith complaint, statutory consumer remedy or payment-platform request.
10. Changes and contact
We may update this Policy for legal, store or service changes. The version in force when you purchase applies to that transaction unless a later change gives you greater rights or mandatory law requires otherwise.
Email: support@bestwallpapers.net
Postal contact: BestWallpapers.net, Karasu Resuller Mahallesi, Yeni Sokak No:42, Sakarya, Türkiye.
